Privacy Policy.

This Privacy Policy explains how Chara Brands collects, uses, and protects information when you use chara.co.ke or the Chara Android app. The Android app is a WebView version of our website.

Information We Collect

We may collect information you provide when you create an account, place an order, join the referral program, contact us, or submit a form. This may include your name, phone number, email address, delivery details, order items, payment method, payment reference, and account or referral details.

We may also collect basic technical information such as browser or device type, IP address, pages visited, cookies, local storage data for cart activity, and server logs needed to run and secure the website and app.

How We Use Information

We use information to process orders, support payments, arrange delivery, manage accounts and referrals, respond to requests, prevent fraud, maintain security, improve our services, and comply with legal or tax obligations.

Payments

Payments may be handled through mobile money, bank, card, or other payment providers. Payment providers may process information needed to complete a transaction. We do not intentionally store full card numbers in our website or app.

App Permissions

The Chara Android app uses internet access so it can load chara.co.ke. The app does not request access to your contacts, precise location, microphone, or camera. If a page includes a file upload field, only the file you choose is sent.

Sharing Information

We may share necessary information with service providers who help us operate the store, including payment processors, delivery partners, hosting providers, email providers, and security or analytics tools. We may also share information when required by law or to protect our rights, customers, and business.

Cookies And Local Storage

We use cookies and local storage to keep the site working, remember cart activity, support account sessions, improve performance, and protect the service. You can manage cookies through your browser settings, but some features may not work correctly if they are disabled.

Data Retention

We keep information only for as long as reasonably needed for orders, account support, business records, legal compliance, dispute resolution, and security.

Your Choices

You may request access, correction, or deletion of your personal information where applicable. Some records may need to be retained for legal, accounting, fraud prevention, or order history reasons.

Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Security

We use reasonable safeguards to protect personal information. No online service can guarantee complete security, so please use strong passwords and keep your account details private.

Changes To This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new last updated date.

Contact Us

For privacy questions or requests, contact us at support@chara.co.ke.